Business Terms & Conditions

1. Business Information

These terms apply when customers browse our website, contact us, or place an order with CHENU FASHION STORE.

2. Products & Availability

All products, sizes, colours, and prices shown on the website are subject to availability. We try to keep product details accurate, but stock may change without prior notice.

3. Orders

Orders can be discussed and confirmed through phone or WhatsApp. An order is considered confirmed only after CHENU FASHION STORE accepts the order and confirms availability, price, delivery details, and payment method.

4. Pricing & Payment

Prices are displayed in Sri Lankan Rupees. Prices may be updated due to stock, supplier, delivery, or promotional changes. Customers must confirm the final price before completing payment.

5. Delivery

Delivery availability, delivery time, and delivery charges may vary by location. Free delivery may apply only for selected products or promotions. Customers must provide accurate delivery information to avoid delays.

6. Product Images & Display

Product images are used to represent the item clearly. Actual colour, fit, texture, or packaging may slightly vary due to lighting, screen settings, availability, or supplier differences.

7. Hygiene & Innerwear Conditions

For hygiene and safety reasons, innerwear and intimate products may not be eligible for return, exchange, or refund once delivered, except where the item is damaged, defective, or incorrectly delivered and approved by CHENU FASHION STORE.

8. Refunds, Returns & Exchanges

Refunds, returns, and exchanges are handled according to our Refund Policy. Please read the full policy before placing an order.

View Refund Policy

9. Customer Responsibility

Customers are responsible for checking product details, size, colour, price, delivery address, and contact number before confirming an order.

10. Limitation of Liability

CHENU FASHION STORE will not be responsible for delays or issues caused by incorrect customer details, third-party delivery delays, force majeure events, or circumstances outside our reasonable control.

11. Changes to Terms

We may update these Business Terms & Conditions when required. The latest version displayed on this website will apply to current use and orders.

12. Contact

For order support or questions about these terms, contact us through: