Refund Policy

1. Refund & Exchange Eligibility

Customers can request a refund or exchange only if:

• The item received is damaged or defective.
• The wrong item was delivered.
• The item has a major quality issue.
• The request is made within 24 hours of delivery.

To process the request, customers must provide clear photos or a video of the item and packaging.

2. Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned, exchanged, or refunded once delivered:

• Innerwear / lingerie items
• Used or worn products
• Washed products
• Products without original packaging or tags
• Sale or discounted items, unless damaged or incorrect

3. Return Conditions

Returned items must be:

• Unused and unworn
• In original condition
• With original tags and packaging
• Approved by CHENU FASHION STORE before returning

Items returned without approval will not be accepted.

4. Refund Process

Once the returned item is received and inspected, we will notify the customer regarding approval or rejection of the refund.

If approved, the refund will be processed within 3–7 working days using the agreed payment method.

5. Delivery Charges

Delivery charges are non-refundable.

If an exchange is approved, additional delivery charges may apply unless the mistake was made by CHENU FASHION STORE.

6. How to Request a Refund or Exchange

To request a refund or exchange, please contact us through:

Customers must contact us within 24 hours after receiving the item.

7. Final Decision

CHENU FASHION STORE reserves the right to make the final decision regarding all refunds, returns, and exchanges after reviewing the request and product condition.