Privacy Policy

1. Our Privacy Commitment

At CHENU FASHION STORE, we respect your privacy and handle customer information carefully when you contact us, place an order, or use our website.

2. Information We May Collect

We may collect only the details needed to provide our service, including:

• Customer name and contact number
• WhatsApp messages or inquiry details
• Delivery address and order information
• Product preferences, sizes, and item codes related to an order
• Payment confirmation details when required to verify an order

3. How We Use Your Information

Customer information is used to:

• Confirm and process orders
• Arrange delivery or pickup support
• Respond to inquiries through phone or WhatsApp
• Handle product support, exchanges, refunds, or complaints
• Improve our products, service quality, and customer experience

4. Sharing of Information

We do not sell customer personal information. We may share necessary order details only with trusted delivery partners, payment verification partners, or service providers when required to complete your order or comply with legal obligations.

5. WhatsApp & Communication

When you contact us through WhatsApp or phone, we may use your provided contact details to reply about your inquiry, order confirmation, delivery status, product availability, or customer care request.

6. Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online or mobile communication method is completely risk-free.

7. Cookies & Website Use

Our website may use basic browser features or hosting analytics to improve loading, layout, and user experience. We do not use this information to sell personal data.

8. Customer Rights

You may contact us to update, correct, or request removal of your personal information where applicable, subject to order records and legal requirements.

9. Contact for Privacy Questions